Shipping Policy
1) Is Shipping Free?
Yes! We offer free worldwide shipping on all orders.
2) Order Processing & Shipping Times
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Orders are typically processed and dispatched within 1 to 3 business days. Please note that customized items may take slightly longer, especially during holiday seasons. If you need more details, feel free to contact us at phomjewels@gmail.com.
HOW LONG DOES SHIPPING TAKE?
Once dispatched, orders generally arrive within 7 to 12 business days. However, during peak periods, please allow an additional 5 business days for delivery.
CAN I TRACK MY ORDER?
Yes! Once your shipping label has been created, you will receive an email notification with your tracking details. Please allow a few days for tracking updates to appear, as the package will be awaiting pickup and processing by the carrier.
3) Address Changes & International Shipping
CAN I CHANGE MY SHIPPING ADDRESS?
Yes! You can update your shipping address after ordering on the shipping page or via the shipping confirmation page in your email.
Please note: Once your order has shipped, we cannot change the
address. If you need to make any adjustments, please do so before your order is dispatched.
DO YOU SHIP INTERNATIONALLY?
Yes! We offer worldwide shipping, except for a few restricted countries. If you are unsure whether we ship to your location, please reach out to us.
4) Shipping Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Please note that tracking details may take up to 24 hours to update.
Customs, Duties & Taxes
Customs fees, duties, and taxes vary by country and are the responsibility of the customer.
For most countries, we cover customs fees in advance. However, if your country requires additional fees upon arrival, it is the customer's responsibility to pay these charges.
If international trade laws change and new tariffs are introduced after you place your order, the customer is responsible for covering any new tariff fees imposed by their country.
5) Lost or Damaged Packages
LOST PACKAGES
If your order is lost in transit, we will provide you with a replacement at no additional cost. However, if the carrier encounters issues delivering your replacement package, it will be the customer's responsibility to follow up with the carrier for further resolution.
DAMAGED PACKAGES
If your order arrives damaged, please contact us within 48 hours at phomjewels@gmail.com. We will assist you in resolving the issue. Be sure to keep all packaging materials and damaged items, as they may be required for a claim.